Date: 25.11.2024
1. General Information
Company Name: Danra Security Seals (Pty) Ltd
Address: RKA Industrial Park, 6 Bedford St., Gqeberha / Port Elizabeth, 6001, South Africa
Website: https://danraseals.com
Email: info@danraseals.com
Phone: +27 41 004 0601
2. Eligibility
By using this website or purchasing from us, you confirm that you are at least 18 years old or have the necessary legal capacity to enter into a binding agreement. You agree that the information provided during registration, quotation requests, or orders is accurate and complete.
3. Products and Pricing
- We make every effort to ensure product descriptions, specifications, and prices are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
- All prices listed are inclusive or exclusive of VAT (as specified) and do not include shipping costs, which will be calculated during checkout or specified in the quotation.
- Product availability is subject to stock levels. We may discontinue or limit the availability of products at our discretion.
4. Customized Products
- We offer customization services for products, including logos, barcodes, and other markings.
- You must provide accurate designs, specifications, or artwork for customization. We are not responsible for delays or errors arising from inaccurate or incomplete information.
- A design proof or sample may be sent for your approval before production. Once approved, changes cannot be made.
- Customized products are non-returnable and non-refundable unless defective.
- By submitting designs, you confirm that you own or have the necessary rights to the intellectual property. We are not liable for any claims of infringement.
5. Quotations
- Quotations can be requested via our website for individual products or bulk orders.
- Quotations are valid for 30 days from the date issued unless otherwise specified.
- Quotations do not constitute a binding agreement. A purchase agreement is formed only after we confirm your order in writing.
6. Placing an Order
- Orders can be placed through our website or by responding to a valid quotation.
- Orders for standard products can be canceled within 24 hours if they have not yet been shipped. Customized orders cannot be canceled once production has started.
- Payment must be made in full prior to shipping unless otherwise agreed in writing.
7. Payment Terms
- Payments can be made via EFT, credit/debit cards, or other methods specified on our website.
- Late payments may result in order cancellation or delays. We reserve the right to charge interest on overdue amounts as permitted by South African law.
- We may decline any transaction we suspect to be fraudulent or unauthorized.
8. Delivery
- We deliver within South Africa. For international shipping, please contact us.
- Delivery fees will be calculated during checkout or specified in the quotation.
- Ownership of goods transfers to the customer upon full payment. Risk transfers upon delivery.
9. Returns and Refunds
- Returns are only accepted for defective, damaged, or incorrect products. Customized products are non-returnable unless defective.
- You must report any issues within 7 days of delivery. Contact us at info@danraseals.com or +27 41 004 0601 to initiate a return.
- Approved refunds will be processed within 14 business days.
10. Warranty
Products are warranted against defects in material or workmanship for a specified period. Misuse, tampering, or improper installation voids the warranty.
11. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our control, such as natural disasters, strikes, or pandemics.
12. Limitation of Liability
- We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
- Our total liability is limited to the amount paid for the product in question.
13. Dispute Resolution
Any disputes will first be resolved through good-faith negotiations. If unresolved, disputes will be submitted to arbitration under the rules of the Arbitration Foundation of South Africa (AFSA).
14. Customer Accounts
- Customers may create accounts for order management. You are responsible for maintaining the confidentiality of your login details.
- We reserve the right to terminate accounts involved in fraudulent activity or misuse.
15. Promotions and Discounts
- Promotions, discounts, or coupons may be subject to additional terms.
- Promotions are valid only for the stated duration and cannot be applied retroactively.
16. Intellectual Property
All content on this website, including text, images, and designs, is the property of Danra Security Seals (Pty) Ltd. Unauthorized use is prohibited.
17. Third-Party Links
We may provide links to third-party websites for additional resources. We are not responsible for the content or practices of these websites.
18. Privacy
Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
19. Governing Law
These terms are governed by the laws of South Africa. Disputes will fall under the jurisdiction of the courts in Gqeberha / Port Elizabeth.
20. Contact Us
For questions, concerns, or assistance, contact us at:
Email: info@danraseals.com
Phone: +27 41 004 0601
Address: RKA Industrial Park, 6 Bedford St., Gqeberha / Port Elizabeth, 6001, South Africa