Effective Date: 25.11.2024

Danra Security Seals (Pty) Ltd
Website: https://danraseals.com
Email: info@danraseals.com
Phone: +27 41 004 0601

Danra Security Seals (Pty) Ltd (“Danra,” “we,” “our,” or “us”) is committed to protecting the privacy of all users (“you,” “your”) of our website and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA).

By accessing or using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our website.

1. What Information We Collect

We may collect the following personal information:

  • Personal Identification Information: Full Name, Contact Details (email address, phone number, physical address), Billing and Shipping Address.
  • Transactional Information: Order details, payment records, and purchase history.
  • Technical Data: IP address, browser type, device type, and website usage data collected via cookies and similar technologies.
  • Customization Information: Logos, artwork, and other design files provided for customized products.
  • Email Marketing Preferences: Information provided when you subscribe to our mailing list or opt in to receive promotional emails.

2. How We Collect Information

We collect your information in the following ways:

  • Directly from You: When you complete a form on our website (e.g., contact forms, quotation requests, or order placement), provide customization details (e.g., logo files, artwork), or communicate with us via email or phone.
  • Automatically: Through cookies and similar tracking technologies to collect website usage data. See our Cookie Policy for more information.
  • Third Parties: Occasionally, we may receive information from third-party service providers or payment processors.

3. Why We Collect Personal Information

We collect personal information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.
  • To customize products according to your specifications.
  • To communicate with you regarding your orders, inquiries, or support requests.
  • To improve our website, products, and customer experience.
  • To comply with legal obligations and industry regulations.
  • To market our products and services (with your explicit consent, where required).

4. Sharing Personal Information

We may share your personal information with the following parties, strictly for the purposes outlined in this policy:

  • Suppliers and Service Providers: We share information with suppliers and service providers who assist in fulfilling orders, producing customized products, and supporting our operations. This may include sharing design files (e.g., logos and artwork) or order details with trusted suppliers for manufacturing purposes. All suppliers are contractually obligated to protect your data and use it only for agreed purposes.
  • Freight and Courier Companies: We share your personal information, such as your name, contact details, and shipping address, with freight or courier companies to ensure the successful delivery of your orders. These companies are contractually obligated to protect your information and use it solely for delivery purposes.
  • Payment Processors (Payfast): We use Payfast to securely process payments. Your payment information (e.g., name, card details, and billing address) is shared with Payfast. Learn more by reviewing Payfast’s Privacy Policy: https://www.payfast.co.za/privacy-policy.
  • Email Marketing (Self-Hosted via AWS): We use self-hosted email marketing services to send promotional emails, newsletters, and product updates. Emails are dispatched securely via Amazon Web Services (AWS). Learn more by reviewing AWS’s Privacy Policy: https://aws.amazon.com/privacy/.
  • Analytics Providers (Google Analytics): We use Google Analytics to track website usage and behavior. Learn more about Google’s privacy practices here: https://policies.google.com/privacy. To opt out, visit: https://tools.google.com/dlpage/gaoptout.
  • Internal ERP System: We use a cloud-hosted Enterprise Resource Planning (ERP) system to manage customer orders, inventory, billing, and other business operations. Personal information such as your name, contact details, shipping address, and order details may be processed and stored in our ERP system, which is hosted by a third-party provider compliant with POPIA.
  • Web Hosting Provider (All-Inkl.com): Our website is hosted by All-Inkl.com, which provides the infrastructure and technology required to operate and maintain our website securely. As part of their hosting services, All-Inkl.com may process technical data, such as server logs, IP addresses, and website activity. For more information, please review their Privacy Policy: https://all-inkl.com/en/support/data-protection-information/.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather website usage data. By continuing to use our website, you agree to our use of cookies. For more details, please see our Cookie Policy.

6. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Correction: Request corrections to your personal data if it is incomplete, inaccurate, or outdated.
  • Right to Object: Object to the processing of your data for certain purposes, including direct marketing.
  • Right to Withdraw Consent: Withdraw your consent for processing activities where consent is the legal basis.
  • Right to Erasure: Request the deletion of your personal data under specific circumstances.

To exercise these rights, please contact us at info@danraseals.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include secure servers, encryption, and regular audits.

9. International Data Transfers

If your data is transferred outside of South Africa, we ensure that it is protected in accordance with applicable laws, including POPIA. Such transfers are conducted using approved mechanisms, such as contractual agreements or equivalent safeguards.

10. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Danra Security Seals (Pty) Ltd
Email: info@danraseals.com
Phone: +27 41 004 0601
Address: RKA Industrial Park, 6 Bedford St., Gqeberha / Port Elizabeth, 6001, South Africa

You also have the right to lodge a complaint with the Information Regulator (South Africa):
https://www.justice.gov.za/inforeg